Ticketing Frequently Asked Questions
When is the Ballarat International Foto Biennale?
The 2021 Ballarat International Foto Biennale will begin 28 August – 24 October 2021.
How do I buy tickets?
You can purchase tickets through our website! Tickets go on sale at 9am Sunday 13 December 2020.
Where can I find accessibility information?
The Biennale is committed to inclusion and accessibility for all people. If you have any access requirements or specific access needs, you can get in contact with us to discuss these by emailing firstname.lastname@example.org.
What kind of ticket should I buy?
For the first time, 2021 Ballarat International Foto Biennale Festival Pass tickets are available for a single Day Pass visit or a 3-Day Pass for multiple entries to the Biennale’s indoor exhibitions in various venues during the pass period. All festival ticket passes include a SINGLE timed visit to the Linda McCartney: Retrospective.
Day Pass: A Day Pass includes one entry to the Linda McCartney: Retrospective exhibition at the Art Gallery of Ballarat plus unlimited ticketed entry to all core program indoor exhibitions on the same day. Day passes are available for either a Weekend or Midweek visit.
3-Day Pass: A 3-Day Pass includes one entry to the Linda McCartney: Retrospective exhibition at the Art Gallery of Ballarat plus unlimited ticketed entry to all core program indoor exhibitions across the three consecutive days. 3-Day Passes are available for Weekend or Midweek visits.
Do I need to purchase a Pass to visit the Linda McCartney: Retrospective exhibition?
Yes, to visit the 2021 Biennale you will need to purchase a Day Pass or 3-Day Pass. All festival ticket passes include a SINGLE timed visit to the Linda McCartney: Retrospective exhibition.
I’ve just purchased tickets! Why do I have two tickets for each Festival Pass holder?
Great news! You will receive two ticket barcodes for each Festival Pass holder. One ticket barcode is your Festival Pass, which grants you unlimited ticketing entry to all other core program indoor exhibitions throughout your pass dates. The second ticket barcode is specifically for your single entry ticket to the Linda McCartney: Retrospective exhibition.
There are no additional fees on top of the ticket price! All festival ticket pass prices include transaction and booking fees, including GST, if applicable.
Do I have to select my Pass and entry time in advance?
Due to restricted ticketing under COVID public health requirements, we require you to select the date/s for your Pass AND your entry date and time for the Linda McCartney: Retrospective exhibition.
I can’t seem to select my desired entry time for the Linda McCartney: Retrospective?
If you are unable to click on and select a particular entry time, this means that the specific time slot has sold out. All entry time slots that are already sold out will appear grey in colour and will not be able to be selected during the purchase process.
Can I exchange my ticket for another entry time?
We understand that life happens. If you need to exchange your ticket you are able to exchange it for another time slot, subject to availability and with at least seven days’ notice. Refunds will be made only in accordance with our Terms and Conditions.
What is the maximum number of tickets I can order?
Due to restricted ticketing under COVID public health requirements, we currently have a limit of maximum 20 tickets per customer order.
How can I access the discounted BIFB Friend ticket price?
By becoming a Friend of the Biennale, you will receive access to discounted tickets for festival passes and the Linda McCartney: Retrospective exhibition. To find out more and sign up as a BIFB Friend, click here.
I’m a Friend of the Biennale but I can’t access the BIFB Friend price when purchasing tickets?
To ensure you have access to the discounted tickets for festival ticket passes, please make sure you are logged in to our website as a BIFB Friend at the time of purchase. Click here to login using your BIFB Friend login details.
Concession tickets: What constitutes a concession holder?
To purchase a concession ticket, you must hold one of the following: Australia Pensioner Concession card, Healthcare card, Carer card, Full-time student card. Proof of concession ID must be presented upon entry at the Biennale.
How can I book a Group?
At this stage, under current capacity restrictions, the Group ticket booking offers you a minimum of 10 and maximum of 20 tickets at a discounted rate. If you would like to discuss a booking for larger groups 20+, please email us email@example.com.
How many tickets in a Family ticket?
A single Family ticket provides you with entry for 2 Adults and up to 3 children (5-15 years old). Great value for your whole family!