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Frequently Asked Questions

General

I am no longer able to attend due to lockdown, can I reschedule my ticket?
Yes, you can reschedule the date of your 2021 Ballarat International Foto Biennale Festival Pass, which includes the Linda McCartney: Retrospective exhibition to another date during the festival, which runs until 24 October. Please contact us at info@ballaratfoto.org to reschedule.

Where can I find accessibility information?
The Biennale is committed to inclusion and accessibility for all people. If you have any access requirements or specific access needs, you can get in contact with us to discuss these by emailing info@ballaratfoto.org.

Ticketing

How do I buy tickets?
You can purchase tickets via our website. Tickets are on sale now.

What kind of ticket should I buy?
For the first time, 2021 Ballarat International Foto Biennale Festival Pass tickets are available for a single Day Pass visit or a 3-Day Pass for multiple entries to the Biennale’s indoor exhibitions in various venues during the pass period. All festival ticket passes include a SINGLE timed visit to the Linda McCartney: Retrospective.
Day Pass: A Day Pass includes one entry to the Linda McCartney: Retrospective exhibition at the Art Gallery of Ballarat plus unlimited ticketed entry to all core program indoor exhibitions on the same day. Day passes are available for either a Weekend or Midweek visit.
3-Day Pass: A 3-Day Pass includes one entry to the Linda McCartney: Retrospective exhibition at the Art Gallery of Ballarat plus unlimited ticketed entry to all core program indoor exhibitions across the three consecutive days. 3-Day Passes are available for Weekend or Midweek visits.

Do I need to purchase a Festival Pass to visit the Linda McCartney: Retrospective exhibition?
Yes, to visit the 2021 Biennale you will need to purchase a Day Pass or 3-Day Pass. All festival ticket passes include a SINGLE timed visit to the Linda McCartney: Retrospective exhibition.

I’ve just purchased tickets! Why do I have two tickets for each Festival Pass holder?
Great news! You will receive two ticket barcodes for each Festival Pass holder. One ticket barcode is your Festival Pass, which grants you unlimited ticketing entry to all other core program indoor exhibitions throughout your pass period. The second ticket barcode is specifically for your single timed entry ticket to the Linda McCartney: Retrospective exhibition.

Any booking fees?
There are no additional fees on top of the ticket price! All festival ticket pass prices include transaction and booking fees, including GST, if applicable.

Can I exchange my ticket for another entry time?
We understand that life happens. If you need to exchange your ticket, we can exchange your ticket for another time slot, subject to availability. Refunds will be made only in accordance with our Terms and Conditions. Please email info@ballaratfoto.org to reschedule your ticket and advise of your preferred date and time.

Do I incur a fee to change my ticket date?
No, we will exchange your tickets to another date with zero fees. Please email info@ballaratfoto.org to reschedule your ticket and advise of your preferred date. 

Can I get a refund if I cannot attend the Biennale?
Yes, if you are unable to attend the Biennale another time at a later date, we will offer a full refund for the tickets purchased. Please email info@ballaratfoto.org

Do I have to select my Festival Pass date and entry time in advance?
Due to restricted ticketing under COVID public health requirements, we require you to select the date/s for your Pass AND your entry date and time for the Linda McCartney: Retrospective exhibition.

I can’t seem to select my desired entry time for the Linda McCartney: Retrospective?
If you are unable to click on and select a particular entry time, this means that the specific time slot has sold out. All entry time slots that are already sold out will appear grey in colour and will not be able to be selected during the purchase process.

What is the maximum number of tickets I can order?
Due to restricted ticketing under COVID public health requirements, we currently have a limit of maximum 20 tickets per customer order.

How can I access the discounted BIFB Friend ticket price?
By becoming a Friend of the Biennale, you will receive access to discounted tickets for festival passes and the Linda McCartney: Retrospective exhibition. To find out more and sign up as a BIFB Friend, click here.

I’m a Friend of the Biennale but I can’t access the BIFB Friend price when purchasing tickets?
To ensure you have access to the discounted tickets for festival ticket passes, please make sure you are logged in to our website as a BIFB Friend at the time of purchase. Click here to login using your BIFB Friend login details.

Concession tickets: What constitutes a concession holder?
To purchase a concession ticket, you must hold one of the following: Australia Pensioner Concession card, Healthcare card, Carer card, Full-time student card. Proof of concession ID must be presented upon entry at the Biennale.

How can I book a Group?
At this stage, under current capacity restrictions, the Group ticket booking offers you a minimum of 10 and maximum of 20 tickets at a discounted rate. If you would like to discuss a booking for larger groups 20+, please email us info@ballaratfoto.org.

How many tickets in a Family ticket?
A single Family ticket provides you with entry for 2 Adults and up to 3 children (5-15 years old). Great value for your whole family!