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Frequently Asked Questions

General

Can I reschedule my ticket because of lockdown?
Yes, you can reschedule the date of your 2021 Ballarat International Foto Biennale Festival Pass, which includes the Linda McCartney: Retrospective exhibition to another date during the festival, which is now extended until 9 January 2022. Please be advised that there are specific terms and conditions applicable to all ticket purchases. You can find the ticketing terms and conditions here. Please contact us at info@ballaratfoto.org to reschedule if your tickets were impacted due to lockdown.

Can I reschedule my ticket for other reasons?
Tickets will only be rescheduled due to Covid related restrictions, such as being required to isolate or lockdowns due to Covid outbreaks. Please refer to the ticketing terms and conditions before purchasing.

Where can I find accessibility information?
The Biennale is committed to inclusion and accessibility for all people. If you have any access requirements or specific access needs, you can get in contact with us to discuss these by emailing info@ballaratfoto.org.

Covid Safety

Do I need to be vaccinated to attend?
Yes, all visitors must be double vaccinated to visit the indoor ticketed exhibitions. You will be asked to present your Covid vaccination certificate, or valid medical exemption when entering every indoor exhibition.

From Friday 22 October 2021, customers over the age of 16 at a variety of businesses must show their COVID-19 vaccination status as a condition of entry.With everyone on-site fully vaccinated, we are able to open the doors to a greater number of patrons and serve more customers.

The quickest and easiest way to show proof of vaccination is by adding your COVID-19 digital certificate to the Service Victoria app.

To add your COVID-19 digital certificate to the Service Victoria app, you’ll need to be fully vaccinated against COVID-19 and have the latest version of the Service Victoria app installed on your phone.

You’ll also need either:
· Medicare online account or Individual Healthcare Identifier linked to your myGov account
· and the latest version of the Express Plus Medicare app installed on your phone.

You can add your COVID-19 digital certificate to the Service Victoria app from the Express Plus Medicare app or your myGov account. The easiest way is through the Express Plus Medicare app. Once you’ve added your COVID-19 digital certificate to your Service Victoria app, it will show proof of vaccination each time you check in to a venue.

Showing us your COVID-19 digital certificate is your way of contributing to a safer Victoria for all of us, everywhere.

Ticketing

You can purchase tickets via our website or in person at The BIFB Hub (41-49 Lydiard St Nth) and the Art Gallery of Ballarat (40 Lydiard St Nth). It is highly recommended to pre-purchase your tickets online as there are capacity restrictions in place for indoor exhibitions. Tickets are on sale now. Purchase online here.

What day should I visit the festival?
The Linda McCartney: Retrospective is open daily from 10am to 5pm until 9 January 2022 (except 25/26 December).

The full Core Program of indoor exhibitions are open Thursday to Sunday, including the Linda McCartney: Retrospective.

Please be advised that the Core Program indoor exhibitions may not always be open from 10am to 5pm on Thursday, Friday, Saturday and Sunday for operational reasons relating to the extension of the festival period. On the day of your visit, you are encouraged to visit The BIFB Info Hub at 41-49 Lydiard Street North for information and assistance in planning your visit.

What kind of ticket should I buy?
It will depend on what day you are planning to visit Ballarat and the exhibitions you wish to see.

To see the full Core Program of indoor exhibitions, please visit Ballarat on Thursday, Friday, Saturday or Sunday and purchase a Festival Pass, available either for a single Day or for a 3-Day Pass. All festival passes include a SINGLE timed visit to the Linda McCartney: Retrospective.

On Monday, Tuesday and Wednesday, only the Linda McCartney: Retrospective, the BIFB Info Hub, outdoor exhibitions and selected Open Program venues are open. You will only need to purchase a ticket to view the Linda McCartney: Retrospective.

What is the difference between a Festival Pass and a single ticket for the Linda McCartney: Retrospective?
There is no option to purchase a single ticket for the Linda McCartney: Retrospective to visit the festival between Thursday to Sunday. Your Festival Pass automatically includes a single timed entry ticket for the Linda McCartney: Retrospective exhibition, and provides access to all of our Core Program indoor exhibitions.
On Monday, Tuesday, Wednesday, only the Linda McCartney: Retrospective exhibition is open to the public. Therefore, a Festival Pass is not required.

I’ve just purchased tickets but I haven’t received them. Where are the tickets?
Your tickets will be sent to you via email and you can download your tickets from the link in the email. Be sure to check your Junk or Spam folder as well!

I’ve just purchased a Festival Pass! Why do I have two tickets for each Festival Pass holder?
Great news! You will receive two ticket barcodes for each Festival Pass holder. One ticket barcode is your Festival Pass, which grants you unlimited ticketing entry to all other Core Program indoor exhibitions throughout your pass period. The second ticket barcode is specifically for your single timed entry ticket to the Linda McCartney: Retrospective exhibition.

Any booking fees?
There are no additional fees on top of the ticket price! All festival ticket pass prices include transaction and booking fees, including GST, if applicable.

Can I exchange my ticket for another entry time?
We can exchange your ticket but only if you are unable to visit because of Covid related travel restrictions, isolation requirements or lockdown. Refunds will be made only in accordance with our Terms and Conditions. Please email info@ballaratfoto.org to reschedule your ticket and advise of your preferred date and time.

Do I incur a fee to change my ticket date?
No, we will exchange your tickets to another date with zero fees. Please email info@ballaratfoto.org to reschedule your ticket and advise of your preferred date. 

Can I get a refund if I cannot attend the Biennale?
Refunds will be made only in accordance with our Terms and Conditions.

Do I have to select my Festival Pass date and entry time in advance?
Due to restricted ticketing under COVID public health requirements, we require you to select the date/s for your Pass AND your entry date and time for the Linda McCartney: Retrospective exhibition.

I can’t seem to select my desired entry time for the Linda McCartney: Retrospective?
If you are unable to click on and select a particular entry time, this means that the specific time slot has sold out. All entry time slots that are already sold out will appear grey in colour and will not be able to be selected during the purchase process.

What is the maximum number of tickets I can order?
Due to restricted ticketing under COVID public health requirements, we currently have a limit of maximum 20 tickets per customer order.

How can I access the discounted BIFB Friend ticket price?
By becoming a Friend of the Biennale, you will receive access to discounted tickets for festival passes and the Linda McCartney: Retrospective exhibition. To find out more and sign up as a BIFB Friend, click here.

I’m a Friend of the Biennale but I can’t access the BIFB Friend price when purchasing tickets?
To ensure you have access to the discounted tickets for festival ticket passes, please make sure you are logged in to our website as a BIFB Friend at the time of purchase. Click here to login using your BIFB Friend login details.

Concession tickets: What constitutes a concession holder?
To purchase a concession ticket, you must hold one of the following: Australia Pensioner Concession card, Healthcare card, Carer card, Full-time student card, or Seniors Card. Proof of concession ID must be presented upon entry at the Biennale.

How can I book a Group?
At this stage, under current capacity restrictions, the Group ticket booking offers you a minimum of 10 and maximum of 20 tickets at a discounted rate. If you would like to discuss a booking for larger groups 20+, please email us info@ballaratfoto.org.

How many tickets in a Family ticket?
A single Family ticket provides you with entry for 2 Adults and up to 3 children (5-15 years old). Great value for your whole family!

Do I need tickets for children under 5 years old?
Children under 5 years old do not require tickets and are able to enter if they are accompanied by a parent or guardian who is an eligible ticketholder. Children 5-15 years old can purchase a Child ticket.